WORKFORCE MANAGEMENT

We help businesses Manage their workforce to you have the right number of staff and the right resources in the right place to maximize service and minimize cost. People and work force is the backbone of any enterprise and as such it needs to be managed effectively and efficiently. This is one of the most important planning and management functions in the call center and all the multi-channel customer experience solutions.

A defined strategy ensures that agents are skilled at handling each particular type of interaction (voice, email, chat, web, face to face etc.) so that your organization can provide the best possible experiences for your customers, each and every time.

TIMESHEETS

In a bid to be ensure that your workforce are efficient, our timesheet solution will enable the various department to record your work, manage your tasks and track your projects in one system. Every employee can submit an electronic timesheets to show the actual time spent on the various tasks and projects of the organization. You do not need to manually collect and manage timesheets for employees. With the solution, approval chain is automatic and your company will have time to deploy resources more appropriately across the company

Talk to us today for a consultation on a free review of your workforce.

info@ivyglobalng.com